FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have or you could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look. This may also be a sign of a new line break in your area which can cause the disturbance of the natural minerals in the water which settle in the pipes. This is NOT dirt or mud in your water, this is a natural occurrence of disturbed minerals, such as iron, that will cause discoloration.  Flushing your lines for a few minutes should clear up your lines.  As always, call our office with the information if you're unaware of any breaks so that we can investigate further.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water and as approved by the Mississippi Department of Health.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety. Some "funny" taste may be caused by sitting water in pipes or water heaters. Often flushing out the water heater and all lines in the home, including the outside spigot, will resolve any issue.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Is Fluoride added to my water?

Fluoride is added in the amount of  .5mg/liter or .0005/million. 

What if my credit card payment isn't working?

Visa, Mastercard, and Discover are acceptable credit card payments. Verify the card, along with the number entered, the security code, and card expiration when entering your payment. If your online payment still isn't working, please call our office and we will be happy to try it for you over the phone.